OttLite Return Policy
Return
policy: OTTLITE TECHNOLOGIES UK LTD offers a 30 day trial period on all
of our products. If you are not completely satisfied for any reason you
may return your product for a full product refund less Postage & Packing.
All returns must be pre-approved by our return department and assigned an
RMA (Return Merchandise Authorization) and product must be received in the
original packaging. The assigned RMA number must be printed clearly on the
package and it is the responsibility of the purchaser to insure the package
contents and use a traceable carrier. Merchandise must be received unused &
undamaged or a 25% re stocking fee will be applied.
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DAMAGE ISSUES: If a
product arrives damaged, OTTLITE TECHNOLOGIES UK LTD will replace the product
at no cost to the customer. You have 7 days from receipt of product to
contact us regarding any damages. Please make sure that you keep all
packaging material. All damage claims must be pre-approved and assigned an RMA number.
You cannot return damaged products for a refund. Damaged items
will be replaced.
WARRANTY CLAIMS & RETURNS:
Warranty claims within 90
days from the invoice date are handled at no cost to the
purchaser. After 90 days we must receive all warranted products and/or
parts shipped pre-paid by the purchaser. It is the responsibility of the
purchaser to insure the package contents and return them in the original
packaging. Our warranty covers any defects with exception to structural damage
and use of the product for any purpose other than its intended
use. Warranty items are not returnable for credit, but will be replaced or
repaired at the supplier’s option. If an item is replaced, the product is
still under warranty from the original invoice date and not the replacement
date. Warranty is only available to original purchaser and for products
purchased directly from OTTLITE TECHNOLOGIES UK LTD or an authorized
distributor.
All warranty
claims and returns must be pre-approved and assigned an RMA number.
Please contact
Customer Service at CustServ.UK@ottlite.com
or call 800-955-0121
Business Hours are
Monday to Friday: 8:30 am to 6:00pm
